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Anthrologica led a scoping review for the World Health Organization (WHO) to explore the quality of interactions between health workers and clients when using digital health technologies for maternal, newborn, and child health (MNCH) services. The review analysed over 2,000 documents and identified key attributes—such as communication, trust, privacy, and equity—that define a quality interaction in both digital and in-person contexts. Findings highlighted significant gaps in tools for assessing digital interactions and emphasised the need to embed quality criteria early in digital health intervention design. The review provides a foundation for future tools and guidance to support inclusive, people-centred digital health care.
